Gong incident
Gong CRM is currently affected by a service disruption at Salesforce
Resolved after 12 hours 40 minutes, affecting Forecast and Engage, on September 16, 2026.
We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.
Affected components
Update timeline
- monitoring Sep 16, 2026, 09:24 AM UTC
We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.
- monitoring Sep 16, 2026, 10:40 AM UTC
We are working to ensure service is fully restored for all customers. Please check back for updates.
- monitoring Sep 16, 2026, 11:34 AM UTC
We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.
- resolved Sep 16, 2026, 10:05 PM UTC
The issue has been resolved.
Your product runs on more than Gong
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services