Gong incident

Call processing delays

Resolved after 1 hour 10 minutes, affecting Data Capture, on July 21, 2026.

monitoring Jul 21, 2026, 09:37 PM UTC

We have implemented a fix and are currently monitoring system performance.

Started
Jul 21, 2026, 09:03 PM UTC
Resolved
Jul 21, 2026, 10:14 PM UTC
Duration
1h 10m
Detected by Pingoru
Jul 21, 2026, 09:03 PM UTC

Affected components

Data Capture

Update timeline

  1. identified Jul 21, 2026, 09:03 PM UTC

    We have identified the issue affecting call processing. Users in the US may experience delays in call processing. Fix have been deployed. Next update in 30 minutes.

  2. monitoring Jul 21, 2026, 09:37 PM UTC

    We have implemented a fix and are currently monitoring system performance.

  3. resolved Jul 21, 2026, 10:14 PM UTC

    The issue has been resolved.

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