Resolved after 50 minutes, affecting Add-ons and Playground and 1 more, on May 3, 2026.
A network disruption in the Europe infrastructure triggered cascading failures that ultimately affected database connectivity and API availability. Service was restored after isolating the affected component and performing a database failover.
Affected components
Update timeline
- investigating May 03, 2026, 09:17 AM UTC
Network instability API on Pre-recorded and Real Time.
- monitoring May 03, 2026, 09:43 AM UTC
Corrective actions are deployed. Impacted services: Real-Time v2, Add-ons, Pre-Recorded, Real-Time v. Expected resolution: around 9:45 UTC.
- resolved May 03, 2026, 09:51 AM UTC
A network disruption in the Europe infrastructure triggered cascading failures that ultimately affected database connectivity and API availability. Service was restored after isolating the affected component and performing a database failover.
- resolved May 03, 2026, 10:08 AM UTC
Incident completed. All of our services are now operational.
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