Real-time and Pre-recorded is having issue

Update timeline

1. investigating Sep 23, 2026, 02:14 PM UTC

   Another network incident is affecting our production

2. investigating Sep 23, 2026, 02:24 PM UTC

   Investigating source of the issue

3. identified Sep 23, 2026, 02:35 PM UTC

   Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.

4. identified Sep 23, 2026, 02:36 PM UTC

   Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.

5. monitoring Sep 23, 2026, 02:53 PM UTC

   The underlying issue has been mitigated and the platform is stable again. Pre-recorded transcriptions are still taking around 6 minutes on average as we work through the backlog accumulated during the incident. We are monitoring closely and will share another update once processing times return to normal.

6. resolved Sep 23, 2026, 03:47 PM UTC

   The network issue reported by our provider has been resolved, and the platform is stable again. We scaled processing capacity to clear the backlog accumulated during the incident, and the queue is now fully drained. Pre-recorded processing times have returned to an average of around 15 seconds. Real-Time is stable.