Genetec incident

Investigating

Resolved after 5 minutes, affecting Web, desktop, and Mobile applications and Device management (enrollment and device configuration) and 1 more, on December 5, 2025.

resolved Dec 05, 2025, 09:31 AM UTC

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Other major vendors with incidents that started within 30 minutes of this one

Started
Dec 05, 2025, 09:25 AM UTC
Resolved
Dec 05, 2025, 09:31 AM UTC
Duration
5m
Detected by Pingoru
Dec 05, 2025, 09:25 AM UTC

Affected components

Web, desktop, and Mobile applicationsDevice management (enrollment and device configuration)Video StreamingVideo RecordingsAccess ControlCommunicationsSystem Management portal (subscriptions.genetec.com)

Update timeline

  1. investigating Dec 05, 2025, 09:25 AM UTC

    We are currently investigating an incident that is impacting our services. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

  2. monitoring Dec 05, 2025, 09:29 AM UTC

    We are closely monitoring the situation to ensure the issue is fully resolved.

  3. resolved Dec 05, 2025, 09:31 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

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