Resolved after 2 hours 32 minutes, affecting Payments, on November 18, 2025.
Cloudflare reported that they have deployed a fix that they believe addresses this issue. You should be able to make payments normally again. If you still encounter any issues, please write to [email protected] or contact us in chat.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:13 PM UTC
We are experiencing issues with all purchases (new purchases and upgrades) due to an upstream error with Cloudflare. Making a new purchase results in an error message. Upgrades in the account page give no visible error, but no upgrades are made. We advise you not to attempt any purchases until this is resolved.
- identified Nov 18, 2025, 12:33 PM UTC
We see that errors occur intermittently. Some orders are processed, but others result in an error. We still advise you to wait until the next update (in about 15 minutes) before placing a new order.
- identified Nov 18, 2025, 12:55 PM UTC
The situation is still unstable, with the checkout working correctly for the majority of cases, but occasional errors still occur. There are no adverse effects from trying other than having to retry if you encounter an error.
- identified Nov 18, 2025, 01:54 PM UTC
Cloudflare allegedly has found the reason. We are waiting for a fix. Unfortunately, in the meantime, the success rate for the checkout has deteriorated again.
- resolved Nov 18, 2025, 02:46 PM UTC
Cloudflare reported that they have deployed a fix that they believe addresses this issue. You should be able to make payments normally again. If you still encounter any issues, please write to [email protected] or contact us in chat.
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