ESET incident

Unable to create new users in ESET PROTECT Hub

Minor Vendor's status page →

Resolved after 3 hours 30 minutes, affecting ESET PROTECT Hub, on August 14, 2026.

monitoring Aug 14, 2026, 09:20 AM UTC

Issue has been fixed

Started
Aug 14, 2026, 08:28 AM UTC
Resolved
Aug 14, 2026, 11:59 AM UTC
Duration
3h 30m
Detected by Pingoru
Aug 14, 2026, 08:28 AM UTC

Affected components

ESET PROTECT Hub

Update timeline

  1. investigating Aug 14, 2026, 08:28 AM UTC

    We are aware of an issue currently unable to create new users in ESET PROTECT Hub. When attempting to register or create a new user, an error appears.

  2. identified Aug 14, 2026, 09:16 AM UTC

    root cause has been found

  3. monitoring Aug 14, 2026, 09:17 AM UTC

    Issue has been fixed.

  4. monitoring Aug 14, 2026, 09:20 AM UTC

    Issue has been fixed

  5. resolved Aug 14, 2026, 11:59 AM UTC

    The incident has been resolved.

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