Resolved after 2 days 13 hours, affecting Americas, Oceania, on September 21, 2026.
The previously reported slowdown affecting log processing in the US region for ESET PROTECT Cloud has been resolved. Processing of incoming logs has returned to normal operation. The Computers screen and dashboards are functioning correctly, and displayed data is now being updated as expected. We apologize for any inconvenience caused and appreciate your patience while the issue was being addressed.
Affected components
Update timeline
- investigating Sep 21, 2026, 06:55 PM UTC
We are currently experiencing delays in log processing in the US region for ESET PROTECT, affecting the Computers screen and dashboards. Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.
- monitoring Sep 22, 2026, 06:56 AM UTC
The issue has been resolved and we continue to monitor the situation.
- resolved Sep 24, 2026, 08:09 AM UTC
The previously reported slowdown affecting log processing in the US region for ESET PROTECT Cloud has been resolved. Processing of incoming logs has returned to normal operation. The Computers screen and dashboards are functioning correctly, and displayed data is now being updated as expected. We apologize for any inconvenience caused and appreciate your patience while the issue was being addressed.
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