Resolved after 1 day 17 hours, affecting ESET Business Account and ESET MSP Administrator, on September 28, 2026.
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts. The incident is currently in state of being monitored.
Affected components
Update timeline
- identified Sep 28, 2026, 03:23 PM UTC
We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users. Our development team is working on a fix.
- monitoring Sep 29, 2026, 04:37 PM UTC
A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts. The incident is currently in state of being monitored.
- resolved Sep 30, 2026, 09:12 AM UTC
The issue has been resolved.
Your product runs on more than ESET
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services