Resolved after 1 day 5 hours, affecting ESET LiveGuard, on September 21, 2026.
The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.
Affected components
Update timeline
- investigating Sep 21, 2026, 06:09 AM UTC
LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expected some delay in processing. We are investigating the issue.
- monitoring Sep 21, 2026, 11:16 AM UTC
The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation.
- resolved Sep 22, 2026, 11:52 AM UTC
The issue has been resolved.
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