ESET incident
Degraded performance of ESET Secure Authentication Apple Push Notification Service
Resolved after 2 days 2 hours, affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more, on August 4, 2026.
Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present. The incident is being monitored.
Affected components
Update timeline
- investigating Aug 04, 2026, 07:25 AM UTC
We have identified a problem with ESET Secure Authentication Apple Push Notification Service for iOS devices . There are intermittent drops in connection and some of the push notifications are not arriving for users with iOS devices.
- investigating Aug 04, 2026, 03:56 PM UTC
Investigation is still ongoing. The network issue is being consulted with Apple support. The scope of degradation has been evaluated to approximately 5-10 push notifications dropped every 15 minutes. Alert has been published to let customers know they can still use alternative OTP authentication method: https://support.eset.com/en/alert8983
- identified Aug 05, 2026, 08:47 AM UTC
root cause identified
- identified Aug 05, 2026, 08:47 AM UTC
providing fix
- identified Aug 05, 2026, 08:47 AM UTC
fix implemented
- monitoring Aug 05, 2026, 08:49 AM UTC
Connections to APNS should be fully functional and no connection errors were logged since yesterday (4.8.2026) 16:30 CET (14:30 UTC). There is no degradation of the service at present. The incident is being monitored.
- resolved Aug 06, 2026, 10:07 AM UTC
The incident has been resolved.
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