ESET Inspect instances may be unavailable for the US and Japan regions

Update timeline

1. investigating Nov 12, 2025, 09:30 PM UTC

   We are investigating issue with login into ESET Inspect instances mostly for the US region and partially for the JP region too.

2. identified Nov 13, 2025, 05:51 PM UTC

   • Japan region is fully restored and stable. • Other regions are undergoing restoration efforts, but stability is not yet achieved. We cannot provide a firm ETA for full global stability yet. Restoration is ongoing, and updates will follow as soon as progress is confirmed.

3. identified Nov 13, 2025, 06:13 PM UTC

   • JPN and EU regions are fully restored and stable. • US, CA & DE datacenters are undergoing restoration efforts, but stability is not yet achieved. Next update in 2 hours.

4. monitoring Nov 13, 2025, 07:43 PM UTC

   Currently, all 5 regions, including the latest Noram and Canada since 90min, US 45min, are stable. We will monitor it for next 2h.

5. investigating Nov 13, 2025, 09:27 PM UTC

   We are currently investigating this issue.

6. investigating Nov 13, 2025, 09:32 PM UTC

   We are experiencing some random instabilities in the US area and are currently working together with the MS Azure team on identifying the root cause.

7. monitoring Nov 14, 2025, 01:01 PM UTC

   We're identified the issue and monitoring the situation now.

8. resolved Nov 17, 2025, 10:07 AM UTC

   This incident has been resolved.