ESET incident

ESET Cloud Office Security: Some of the login attempts may fail

Resolved after 6 hours 10 minutes, affecting Europe, Africa, Asia Pacific, Japan and Europe, Africa, Asia Pacific, Japan and 1 more, on December 12, 2025.

monitoring Dec 12, 2025, 12:22 PM UTC

The ESET Cloud Office Security services are up and running. We will continue to monitor the health of the services over the next few hours. We apologize for the inconvenience this has caused.

Started
Dec 12, 2025, 11:36 AM UTC
Resolved
Dec 12, 2025, 05:47 PM UTC
Duration
6h 10m
Detected by Pingoru
Dec 12, 2025, 11:36 AM UTC

Affected components

Europe, Africa, Asia Pacific, JapanEurope, Africa, Asia Pacific, JapanAmericas, OceaniaAmericas, OceaniaCanadaCanadaGermanyGermany

Update timeline

  1. investigating Dec 12, 2025, 11:36 AM UTC

    We are investigating reports of issues with logging into the ESET Cloud Office Security. Some of the login attempts are failing with HTTP errors 400 or 500.

  2. monitoring Dec 12, 2025, 12:22 PM UTC

    The ESET Cloud Office Security services are up and running. We will continue to monitor the health of the services over the next few hours. We apologize for the inconvenience this has caused.

  3. resolved Dec 12, 2025, 05:47 PM UTC

    This incident has been resolved.

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