ESET incident

Customers unable to access ESET Inspect and ESET MDR Dashboards

Resolved after 2 days 23 hours, affecting Americas, Oceania and Americas, Oceania, on May 31, 2025.

monitoring Jun 01, 2025, 09:05 PM UTC

Affected instances / Dashboards are back in service.

Started
May 31, 2025, 07:33 PM UTC
Resolved
Jun 03, 2025, 06:57 PM UTC
Duration
2d 23h
Detected by Pingoru
May 31, 2025, 07:33 PM UTC

Affected components

Americas, OceaniaAmericas, Oceania

Update timeline

  1. investigating May 31, 2025, 07:33 PM UTC

    ESET Protect & ESET Inspect – We identified issues with console access, MDR tabs, and report generation.

  2. identified May 31, 2025, 09:23 PM UTC

    We have identified the issue and we're working on a fix.

  3. monitoring Jun 01, 2025, 09:00 PM UTC

    The issue has been resolved. We are monitoring the situation.

  4. monitoring Jun 01, 2025, 09:05 PM UTC

    Affected instances / Dashboards are back in service.

  5. resolved Jun 03, 2025, 06:57 PM UTC

    This incident has been resolved.

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