ESET incident

ESET PROTECT login might fail with error "502 Bad Gateway"

Resolved after 1 hour 55 minutes, affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more, on July 15, 2025.

monitoring Jul 15, 2025, 10:00 AM UTC

The issue was fixed, we continue to monitor the behavior.

Started
Jul 15, 2025, 09:23 AM UTC
Resolved
Jul 15, 2025, 11:18 AM UTC
Duration
1h 55m
Detected by Pingoru
Jul 15, 2025, 09:23 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany

Update timeline

  1. investigating Jul 15, 2025, 09:23 AM UTC

    We are investigating reports of error "502 Bad Gateway" received by some of our customers on logging into the ESET PROTECT console.

  2. monitoring Jul 15, 2025, 10:00 AM UTC

    The issue was fixed, we continue to monitor the behavior.

  3. resolved Jul 15, 2025, 11:18 AM UTC

    This incident has been resolved.

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