Resolved after 7 minutes, affecting section-184257 ([US] Voice Channel) and section-323076 ([EU] Voice Channel) and 1 more, on August 31, 2026.
This issue has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Aug 31, 2026, 06:30 PM UTC
We've identified an issue with a third-party transcription provider that is causing increased call restarts and, for a subset of customers, call failures on voice. We've identified the root cause and are actively working on migrating traffic to resolve the symptoms. We'll provide an update within 30 minutes.
- resolved Aug 31, 2026, 06:37 PM UTC
This issue has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.
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