Resolved after 12 hours 27 minutes, affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels) and 1 more, on August 31, 2026.
This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)EU Deployment Region ([EU] Voice Channel)EU Deployment Region ([EU] Chat, Email, and SMS Channels)
Update timeline
- investigating Aug 31, 2026, 03:00 PM UTC
We've identified an issue causing delays or interruptions for some conversations. We've identified the cause and are actively working to resolve it. We'll provide an update within 30 minutes.
- resolved Sep 01, 2026, 03:27 AM UTC
This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.
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