Decagon incident
Investigating Delays in Conversation Search and Filtering
Resolved after 4 hours 59 minutes, affecting section-184257 ([US] Decagon Admin Portal), on August 28, 2026.
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 1 hour
Affected components
Update timeline
- investigating Aug 28, 2026, 08:52 PM UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 1 hour
- resolved Aug 29, 2026, 01:51 AM UTC
This has been resolved.
Your product runs on more than Decagon
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services