Decagon incident
Investigating Delays in Conversation Search & Filtering
Resolved after 2 hours 57 minutes, affecting section-184257 ([US] Decagon Admin Portal) and section-323076 ([EU] Decagon Admin Portal), on August 26, 2026.
The issue affecting the admin portal has been resolved. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Aug 26, 2026, 09:17 PM UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 1 hour lag). Live agent responses to end users are not affected. Our team is working to identify the cause and will provide an update within 30 minutes.
- resolved Aug 27, 2026, 12:14 AM UTC
The issue affecting the admin portal has been resolved. Thank you for your patience and understanding.
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