Resolved after 1 hour 53 minutes, affecting section-184257 ([US] Chat, Email, and SMS Channels) and section-184257 ([US] Chat, Email, and SMS Channels), on August 19, 2026.
The issue affecting a subset of customers using Salesforce integrations has been resolved. Service has returned to normal. We’ll continue to monitor performance and will reach out directly to any customers where we identified impact.
Affected components
Update timeline
- investigating Aug 19, 2026, 08:21 PM UTC
We’re currently investigating an issue affecting a subset of customers using Salesforce integrations. Some customers may experience degraded integration performance with escalations. We are actively monitoring the issue and will reach out directly to customers if we identify impact to their environment. We’ll provide an update as more information becomes available.
- resolved Aug 19, 2026, 10:14 PM UTC
The issue affecting a subset of customers using Salesforce integrations has been resolved. Service has returned to normal. We’ll continue to monitor performance and will reach out directly to any customers where we identified impact.
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