Decagon incident
Investigating Issue with Certain Voice Conversations - Resolved
Resolved after 3 hours 21 minutes, affecting section-184257 ([US] Voice Channel) and section-184257 ([US] Voice Channel), on August 10, 2026.
The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal. Impact Window: 3:17pm PT – 6:38pm PT We will continue to monitor and will reach out to impacted teams with a preliminary post-incident review within 48hrs. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Aug 10, 2026, 10:17 PM UTC
We’re currently investigating reports of an issue affecting certain voice conversations latency. Our team is working to identify the cause and will provide an update within 30 minutes.
- resolved Aug 11, 2026, 01:38 AM UTC
The issue affecting voice conversation latency has been resolved. Our team has identified the issue and has implemented mitigations. Conversation latency has returned to normal. Impact Window: 3:17pm PT – 6:38pm PT We will continue to monitor and will reach out to impacted teams with a preliminary post-incident review within 48hrs. Thank you for your patience and understanding.
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