Resolved after 1 hour 7 minutes, affecting section-184257 ([US] Voice Channel) and section-184257 ([US] Chat, Email, and SMS Channels) and 1 more, on August 5, 2026.
The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA.
Affected components
section-184257 ([US] Voice Channel)section-184257 ([US] Chat, Email, and SMS Channels)section-184257 ([US] Decagon Admin Portal)section-184257 ([US] Voice Channel)section-184257 ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Aug 05, 2026, 06:32 PM UTC
Investigating intermittent issues with conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.
- resolved Aug 05, 2026, 07:39 PM UTC
The issue affecting conversation processing has been resolved. Our team is continuing investigate the RCA.
Your product runs on more than Decagon
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services