Resolved after 37 minutes, affecting section-184257 ([US] Voice Channel) and section-184257 ([US] Chat, Email, and SMS Channels) and 1 more, on August 3, 2026.
The issue affecting conversation processing has been resolved. Impact Window: 13:55 PST – 15:02 PST We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.
Affected components
Update timeline
- investigating Aug 03, 2026, 09:51 PM UTC
We are currently investigating intermittent service degradation affecting conversation processing. Our team is actively working on a resolution. We will provide updates as more information becomes available.
- resolved Aug 03, 2026, 10:28 PM UTC
The issue affecting conversation processing has been resolved. Impact Window: 13:55 PST – 15:02 PST We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs.
Your product runs on more than Decagon
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services