Resolved after 3 hours 21 minutes, affecting Message Sending and Management Interface, on October 20, 2025.
We are no longer seeing intermittent errors from the upstream provider for Twilio templates. We are continuing to monitor message delivery.
Affected components
Update timeline
- identified Oct 20, 2025, 06:45 PM UTC
We are experiencing intermittent errors with our upstream provider for Twilio templates. Customers may see errors in our UI while trying to manage Twilio templates, and delivery of Twilio messages may be delayed. No other functionality of our platform is known to be affected.
- monitoring Oct 20, 2025, 07:42 PM UTC
We are no longer seeing intermittent errors from the upstream provider for Twilio templates. We are continuing to monitor message delivery.
- resolved Oct 20, 2025, 10:07 PM UTC
This incident has been resolved.
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