Customer.io incident
Intermittent issues loading Design Studio for some of our EU customers
Minor Vendor's status page →
Resolved after 1 hour 14 minutes, affecting Management Interface, on October 21, 2025.
Our team has released a fix for the issue. We are monitoring for any new reports.
Affected components
Management Interface
Update timeline
- investigating Oct 21, 2025, 07:39 AM UTC
Our team has received reports of intermittent issues accessing Design Studio. We're currently investigating the issue.
- identified Oct 21, 2025, 08:06 AM UTC
Our team has identified the cause behind the issue, and we're currently working on a fix.
- monitoring Oct 21, 2025, 08:48 AM UTC
Our team has released a fix for the issue. We are monitoring for any new reports.
- resolved Oct 21, 2025, 08:53 AM UTC
This issue has now been resolved.
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