Customer.io incident
Customer.io Documentation website (https://docs.customer.io) may not be loading for some customers
Resolved after 19 hours 33 minutes, affecting Knowledge Base, on October 20, 2025.
One of our upstream hosting providers is experiencing issues, which may cause intermittent problems for some customers trying to reach our documentation website: https://docs.customer.io. We apologize for the issue and will be monitoring this for when we can confirm the issue is fully resolved.
Affected components
Update timeline
- monitoring Oct 20, 2025, 04:03 PM UTC
One of our upstream hosting providers is experiencing issues, which may cause intermittent problems for some customers trying to reach our documentation website: https://docs.customer.io. We apologize for the issue and will be monitoring this for when we can confirm the issue is fully resolved.
- resolved Oct 21, 2025, 11:37 AM UTC
This incident has been resolved.
Your product runs on more than Customer.io
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services