Customer.io incident

Delayed Workspace Performance

Resolved after 9 minutes, affecting Data Processing and Message Sending and 1 more, on October 29, 2025.

monitoring Oct 29, 2025, 08:02 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 29, 2025, 08:02 PM UTC
Resolved
Oct 29, 2025, 08:12 PM UTC
Duration
9m
Detected by Pingoru
Oct 29, 2025, 08:02 PM UTC

Affected components

Data ProcessingMessage SendingManagement Interface

Update timeline

  1. investigating Oct 29, 2025, 08:02 PM UTC

    We are currently investigating an issue where some customer may see delays in data processing and message sending in the US.

  2. monitoring Oct 29, 2025, 08:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 08:12 PM UTC

    This incident has been resolved.

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