Customer.io incident

Customers may be impacted by data delays

Resolved after 1 hour 30 minutes, affecting Data Processing, on December 13, 2025.

monitoring Dec 13, 2025, 01:03 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 13, 2025, 12:06 PM UTC
Resolved
Dec 13, 2025, 01:37 PM UTC
Duration
1h 30m
Detected by Pingoru
Dec 13, 2025, 12:06 PM UTC

Affected components

Data Processing

Update timeline

  1. investigating Dec 13, 2025, 12:06 PM UTC

    We identified a recent change that might cause data delays for some customers in the US. We are currently investigating.

  2. investigating Dec 13, 2025, 12:33 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 13, 2025, 01:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 13, 2025, 01:37 PM UTC

    This incident has been resolved.

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