Customer.io incident

Delays with Salesforce Syncs

Resolved after 16 hours, affecting Data Processing, on January 14, 2026.

resolved Jan 14, 2026, 04:34 PM UTC

Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor.

Started
Jan 14, 2026, 04:00 PM UTC
Resolved
Jan 15, 2026, 08:00 AM UTC
Duration
16h
Detected by Pingoru
Jan 14, 2026, 04:00 PM UTC

Affected components

Data Processing

Update timeline

  1. resolved Jan 14, 2026, 04:34 PM UTC

    Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor.

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