Customer.io incident

Issue with downloading exports from our App API

Resolved after 10 minutes, on January 21, 2026.

identified Jan 21, 2026, 08:45 PM UTC

Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience.

Started
Jan 21, 2026, 08:45 PM UTC
Resolved
Jan 21, 2026, 08:55 PM UTC
Duration
10m
Detected by Pingoru
Jan 21, 2026, 08:45 PM UTC

Update timeline

  1. identified Jan 21, 2026, 08:45 PM UTC

    Our team is aware of and has identified an issue that is causing our App API to return a 500 error when attempting to download custom exports. We're working on getting a resolution in place, and appreciate your patience.

  2. resolved Jan 21, 2026, 08:55 PM UTC

    This incident has been resolved.

Your product runs on more than Customer.io

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →