Customer.io incident
Some customers are experiencing delays with message sending
Minor Vendor's status page →
Resolved after 29 minutes, affecting Message Sending, on January 28, 2026.
This issue is now resolved. We greatly appreciate your patience while we investigated.
Affected components
Message Sending
Update timeline
- investigating Jan 28, 2026, 06:56 PM UTC
Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.
- monitoring Jan 28, 2026, 07:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 28, 2026, 07:26 PM UTC
This issue is now resolved. We greatly appreciate your patience while we investigated.
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