Customer.io incident
Some customers in our US region may experience errors and delays
Minor Vendor's status page →
Resolved after 31 minutes, affecting Data Processing and Message Sending, on February 23, 2026.
A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience!
Affected components
Data ProcessingMessage Sending
Update timeline
- identified Feb 23, 2026, 08:11 PM UTC
We're currently investigating an issue that may be impacting some US-based customers, potentially causing UI errors along with delays in processing and message delivery. We appreciate your patience as our team works to get this resolved.
- monitoring Feb 23, 2026, 08:28 PM UTC
A fix has been implemented and we're continuing to monitor for stability. Thank you for your patience!
- resolved Feb 23, 2026, 08:42 PM UTC
This incident has been resolved. We greatly appreciate your patience!
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