Customer.io incident

EU Region API Processing Delays

Resolved after 4 hours 7 minutes, affecting Data Processing, on April 7, 2026.

resolved Apr 07, 2026, 08:53 PM UTC

Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!

Started
Apr 07, 2026, 04:46 PM UTC
Resolved
Apr 07, 2026, 08:53 PM UTC
Duration
4h 7m
Detected by Pingoru
Apr 07, 2026, 04:46 PM UTC

Affected components

Data Processing

Update timeline

  1. investigating Apr 07, 2026, 04:46 PM UTC

    Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!

  2. investigating Apr 07, 2026, 05:26 PM UTC

    We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience!

  3. resolved Apr 07, 2026, 08:53 PM UTC

    Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!

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