Customer.io incident

Issues accessing EU accounts

Resolved after 15 minutes, affecting Management Interface, on July 31, 2026.

monitoring Jul 31, 2026, 02:33 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 31, 2026, 02:24 PM UTC
Resolved
Jul 31, 2026, 02:39 PM UTC
Duration
15m
Detected by Pingoru
Jul 31, 2026, 02:24 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Jul 31, 2026, 02:24 PM UTC

    We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.

  2. identified Jul 31, 2026, 02:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2026, 02:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 02:39 PM UTC

    This incident is resolved.

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