Customer.io incident
Some EU users are experiencing delays in processing
Resolved after 1 hour 37 minutes, affecting Data Processing and Management Interface, on July 23, 2026.
This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.
Affected components
Update timeline
- investigating Jul 23, 2026, 08:27 AM UTC
Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.
- identified Jul 23, 2026, 09:16 AM UTC
A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress
- monitoring Jul 23, 2026, 09:29 AM UTC
A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.
- resolved Jul 23, 2026, 10:04 AM UTC
This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.
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