Customer.io incident
Some customers are experiencing data processing delays
Minor Vendor's status page →
Resolved after 2 hours 26 minutes, affecting Data Processing, on July 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Data Processing
Update timeline
- investigating Jul 15, 2026, 05:19 PM UTC
Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.
- identified Jul 15, 2026, 05:35 PM UTC
We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.
- monitoring Jul 15, 2026, 05:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 07:46 PM UTC
This incident is resolved. Thank you for your patience!
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