Customer.io incident
Delays processing send events in some environments
Notice Vendor's status page →
Resolved after 40 minutes, affecting Message Sending, on July 10, 2026.
A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.
Affected components
Message Sending
Update timeline
- identified Jul 10, 2026, 05:28 PM UTC
We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.
- monitoring Jul 10, 2026, 05:45 PM UTC
A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.
- resolved Jul 10, 2026, 06:08 PM UTC
This incident has been resolved and any delays have been fully mitigated.
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