Customer.io incident
User Interface is currently unavailable for some users in EU. Data processing delays
Resolved after 2 hours 2 minutes, affecting Data Processing and Management Interface, on July 3, 2026.
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.
Affected components
Update timeline
- investigating Jul 03, 2026, 09:07 AM UTC
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
- identified Jul 03, 2026, 09:44 AM UTC
The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed
- monitoring Jul 03, 2026, 10:25 AM UTC
Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.
- resolved Jul 03, 2026, 11:09 AM UTC
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.
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