Customer.io incident

Delays in processing requests

Resolved after 32 minutes, affecting Data Processing and Message Sending, on June 10, 2026.

monitoring Jun 10, 2026, 05:15 AM UTC

5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly

Started: Jun 10, 2026, 04:45 AM UTC
Resolved: Jun 10, 2026, 05:17 AM UTC
Duration: 32m
Detected by Pingoru: Jun 10, 2026, 04:45 AM UTC

Affected components

Data ProcessingMessage Sending

Update timeline

investigating Jun 10, 2026, 04:45 AM UTC

Our team is aware of an issue affecting Customer IO EU and US systems . We are looking into this and gathering more details.
investigating Jun 10, 2026, 04:56 AM UTC

Identified the issue, still processing backlog
monitoring Jun 10, 2026, 05:15 AM UTC

5% of our customers could have experience delays up to 40minutes, but going forward everything is working correctly
resolved Jun 10, 2026, 05:17 AM UTC

This incident has been resolved.

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