Customer.io incident

Some customers seeing delays setting up Pipelines in new EU workspaces

Resolved after 1 hour 4 minutes, affecting Management Interface, on June 5, 2026.

monitoring Jun 05, 2026, 01:12 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 05, 2026, 12:30 PM UTC
Resolved
Jun 05, 2026, 01:35 PM UTC
Duration
1h 4m
Detected by Pingoru
Jun 05, 2026, 12:30 PM UTC

Affected components

Management Interface

Update timeline

  1. investigating Jun 05, 2026, 12:57 PM UTC

    We are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available. Our team is actively working on this and we will post another update shortly. Thank you for your patience.

  2. monitoring Jun 05, 2026, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2026, 01:35 PM UTC

    This incident has been resolved.

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