Customer.io incident

Customers in the EU region may experience delays in message sending

Resolved after 42 minutes, affecting Message Sending, on May 25, 2026.

monitoring May 25, 2026, 03:58 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 25, 2026, 03:27 PM UTC
Resolved
May 25, 2026, 04:10 PM UTC
Duration
42m
Detected by Pingoru
May 25, 2026, 03:27 PM UTC

Affected components

Message Sending

Update timeline

  1. investigating May 25, 2026, 03:27 PM UTC

    We are currently investigating this issue.

  2. monitoring May 25, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 25, 2026, 04:10 PM UTC

    This incident has been resolved.

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