Resolved after 1 hour 50 minutes, affecting Commerce and Commerce and 1 more, on July 17, 2026.
The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
Affected components
Update timeline
- investigating Jul 17, 2026, 12:05 PM UTC
We're investigating an issue affecting Commerce Search. For a subset of customers, some fields which previously existed may be missing from the additionalFields in Commerce API responses. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jul 17, 2026, 12:26 PM UTC
The root cause has been identified and our team is working towards mitigating the issue.
- identified Jul 17, 2026, 12:48 PM UTC
We have identified a fix and expect the issue to be mitigated within an hour. Customers relying on standard fields existing in the additional fields object are affected. This issue can be worked around by relying directly on the standard fields themselves, rather than using them via additional fields
- monitoring Jul 17, 2026, 01:16 PM UTC
The fix has been implemented and confirmed to work, eliminating the impact. We are continuing to monitor the service.
- resolved Jul 17, 2026, 01:55 PM UTC
This incident has been resolved.
Your product runs on more than Coveo Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services