Resolved after 7 hours 56 minutes, on September 16, 2026.
The support portal has remained fully operational since the last update. This incident is resolved.
Update timeline
- identified Sep 16, 2026, 12:33 PM UTC
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 07:47 PM UTC
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
- resolved Sep 16, 2026, 08:29 PM UTC
The support portal has remained fully operational since the last update. This incident is resolved.
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