Is Coveo Cloud down?
Last checked 9m agoActive incident: [All Regions] Salesforce sources update Issues
Coveo Cloud is reporting a partial outage right now (last checked 9m ago). Some components are affected; others remain operational.
Real-time Coveo Cloud status, recent outages, and incident history — pulled directly from Coveo Cloud's official status page at https://status.cloud.coveo.com every 5 minutes. Pingoru tracks 104 Coveo Cloud services and has captured 9 incidents in the last 90 days (99.69% uptime). Get email, Slack, Discord, or webhook alerts the moment Coveo Cloud reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- Indexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - Crawling
Timeline · 2 updates
- identified · Sep 16, 2026, 01:04 PM UTC
We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring · Sep 16, 2026, 07:45 PM UTC
A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.
Latest: A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesfo…
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Recent outages & incidents
Past 90 days- Platform - Administration ConsolePlatform - Administration ConsolePlatform - Administration ConsolePlatform - Administration Console
Timeline · 3 updates
- identified · Sep 16, 2026, 03:18 PM UTC
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring · Sep 16, 2026, 08:30 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved · Sep 16, 2026, 11:58 PM UTC
The login has remained fully operational since the last update. This incident is resolved.
Latest: The login has remained fully operational since the last update. This incident is resolved.
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Timeline · 3 updates
- identified · Sep 16, 2026, 12:33 PM UTC
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring · Sep 16, 2026, 07:47 PM UTC
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
- resolved · Sep 16, 2026, 08:29 PM UTC
The support portal has remained fully operational since the last update. This incident is resolved.
Latest: The support portal has remained fully operational since the last update. This incident is resolved.
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- Search - Hosted Search Pages
Timeline · 3 updates
- investigating · Aug 26, 2026, 07:12 PM UTC
We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.
- monitoring · Aug 26, 2026, 07:25 PM UTC
A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely.
- resolved · Aug 26, 2026, 08:17 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Platform - Administration Console
Timeline · 3 updates
- identified · Aug 18, 2026, 04:34 PM UTC
We identified an issue affecting Group Invites in the US region. Customers might be unable to invite a new user to their organization. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring · Aug 18, 2026, 04:52 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved · Aug 18, 2026, 05:10 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Latest: The service has remained fully operational since the last update. This incident is resolved.
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- Coveo ML - Generative Answering
Timeline · 3 updates
- investigating · Aug 04, 2026, 08:16 PM UTC
We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring · Aug 04, 2026, 09:30 PM UTC
The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved · Aug 05, 2026, 12:48 AM UTC
Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal
Latest: Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in t…
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See the full Coveo Cloud outage history
4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Coveo Cloud outage history →Or sign up free to get alerts when Coveo Cloud breaks · 10 free monitors · No credit card
- Started Sep 16, 2026, 03:18 PM UTC · Resolved Sep 16, 2026, 11:58 PM UTC · 8h 39m
- Started Sep 16, 2026, 01:04 PM UTC · ● 3d 16h
- [All Regions] Support portal Issues ResolvedStarted Sep 16, 2026, 12:33 PM UTC · Resolved Sep 16, 2026, 08:29 PM UTC · 7h 56m
- Started Aug 26, 2026, 07:12 PM UTC · Resolved Aug 26, 2026, 08:17 PM UTC · 1h 5m
- [US] Group Invite Issues ResolvedStarted Aug 18, 2026, 04:34 PM UTC · Resolved Aug 18, 2026, 05:10 PM UTC · 35m
- US - Generative Answering Issues ResolvedStarted Aug 04, 2026, 08:16 PM UTC · Resolved Aug 05, 2026, 12:48 AM UTC · 4h 32m
- [All Regions] Commerce Search Issues ResolvedStarted Jul 17, 2026, 12:05 PM UTC · Resolved Jul 17, 2026, 01:55 PM UTC · 1h 50m
- Started Jul 16, 2026, 10:56 AM UTC · Resolved Jul 17, 2026, 01:48 AM UTC · 14h 51m