Resolved after 14 hours 51 minutes, affecting Analytics - Analytics Read API and Coveo ML - Models Generator, on July 16, 2026.
Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
Affected components
Update timeline
- identified Jul 16, 2026, 10:56 AM UTC
We identified an issue affecting Analytics Reporting and a subset of ML Models in the US region. This is preventing updates to our data shares and platform reporting. Observed data may be delayed. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jul 16, 2026, 04:07 PM UTC
We have identified the root cause and our team is still actively working on resolving the issue.
- identified Jul 17, 2026, 01:15 AM UTC
Our team has implemented successful mitigations that have reduced the worst of the impact in most cases. However, a subset of customers will continue to see delays in data freshness for data used in the Administration Console. We are continuing to work towards complete mitigation.
- resolved Jul 17, 2026, 01:48 AM UTC
The issue is now fully mitigated and this incident is resolved.
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