Resolved after 5 hours 26 minutes, affecting Analytics - Analytics Read API and Commerce - Merchandising Hub, on October 21, 2026.
The service has remained fully operational since the last update. This incident is resolved.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Oct 21, 2026, 06:55 PM UTC
We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected. This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Oct 21, 2026, 09:25 PM UTC
The issue has been fixed and we are actively monitoring the service. Some analytics events are still being processed. Thank you for your patience.
- resolved Oct 22, 2026, 12:21 AM UTC
The service has remained fully operational since the last update. This incident is resolved.
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