Is Genesys Cloud down?
Last checked 2m agoNo new incidents. 1 long-running issue listed below.
Genesys Cloud is operational right now, apart from 1 long-running issue open since July 16, 2026. Last checked 2m ago.
Real-time Genesys Cloud status, recent outages, and incident history: pulled directly from Genesys Cloud's official status page at status.mypurecloud.com every 5 minutes. Pingoru tracks 433 Genesys Cloud services and has captured 5 incidents in the last 90 days (99.99% uptime). Get email, Slack, Discord, or webhook alerts the moment Genesys Cloud reports a new incident, free for 3 monitors, no credit card.
Amazon Web ServicesRecent outages & incidents
Past 90 days- Asia Pacific (Sydney)
Timeline · 2 updates
- identified · Oct 12, 2026, 04:30 AM UTC
We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.
- resolved · Oct 12, 2026, 04:51 AM UTC
Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.
Latest: Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.
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- Americas (US East)
Timeline · 1 update
- resolved · Oct 09, 2026, 11:32 PM UTC
Between 18:25 and 18:25, Genesys Cloud experienced elevated errors in the US East region. During this time, customers may have experienced issues with bot flows, accepting interactions, Web RTC calls, and analytics functionality. Genesys Cloud engineering teams are conducting a comprehensive post-incident review to identify the root cause and implement preventative measures to avoid future occurrences. A formal RCA will be provided to those customers that experienced impact during the event.
Latest: Between 18:25 and 18:25, Genesys Cloud experienced elevated errors in the US East region. During this time, customers may have experienced issues with bot flows, accepting interact…
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- Americas (US East)
Timeline · 5 updates
- investigating · Sep 17, 2026, 01:33 AM UTC
We are investigating an issue affecting agent ability to log out and the ability of supervisors to perform forced logouts. Users may also experience issues with user search and delayed overall performance of Genesys Cloud.
- investigating · Sep 17, 2026, 02:28 AM UTC
Teams are continuing to investigate root cause of the issue impacting users in the US East region. Next update 23:30 Eastern or sooner as information becomes available.
- identified · Sep 17, 2026, 03:39 AM UTC
The service teams have identified root cause and are implementing mitigation steps. Due to the complexity involved, we anticipate this will take some time to complete. Next update 12:30 AM Eastern or sooner as information becomes available.
- identified · Sep 17, 2026, 04:36 AM UTC
Mitigation steps are still in progress and are working as expected. Full resolution is expected within the next two hours. Next update 01:30 Eastern or sooner as information becomes available.
- resolved · Sep 17, 2026, 05:15 AM UTC
Mitigation steps have been completed as of 12:40 AM Eastern. The issue is now resolved
Latest: Mitigation steps have been completed as of 12:40 AM Eastern. The issue is now resolved
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- Asia Pacific (Sydney)Asia Pacific (Sydney)
Timeline · 2 updates
- monitoring · Sep 17, 2026, 12:50 AM UTC
Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
- resolved · Sep 17, 2026, 12:50 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Genesys Cloud outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 433 components checked every 5 minutesThe longest incident in the last year, Elevated Error Rates - EMEA (UAE) on March 2, 2026, ran for 136 days. 23 maintenance windows announced in the same period.
Most affected components, last 12 months
- Americas (US East)6
- Americas (Sao Paulo)3
- EMEA (UAE)3
- Asia Pacific (Mumbai)2
- Asia Pacific (Sydney)2
Latest incidents
- Elevated Error Rates - APAC (Sydney)
We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next…
- Elevated Error Rates - Americas (US-East)
Between 18:25 and 18:25, Genesys Cloud experienced elevated errors in the US East region. During this time, customers may have experienced issues with bot…
- Elevated Error Rates - Americas (US-East)
We are investigating an issue affecting agent ability to log out and the ability of supervisors to perform forced logouts. Users may also experience issues…
- Elevated Error Rates - APAC (Sydney) ResolvedStarted Oct 12, 2026, 04:30 AM UTC · Resolved Oct 12, 2026, 04:51 AM UTC · 21m
- Started Oct 09, 2026, 11:32 PM UTC · Resolved Oct 09, 2026, 11:32 PM UTC · –
- Started Sep 17, 2026, 01:33 AM UTC · Resolved Sep 17, 2026, 05:15 AM UTC · 3h 41m
- Elevated Error Rates - APAC (Sydney) ResolvedStarted Sep 17, 2026, 12:50 AM UTC · Resolved Sep 17, 2026, 11:56 PM UTC · 23h 5m