Resolved after 23 hours 5 minutes, affecting Asia Pacific (Sydney) and Asia Pacific (Sydney), on September 17, 2026.
Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
Affected components
Update timeline
- monitoring Sep 17, 2026, 12:50 AM UTC
Between 23:29 and 23:56 GMT, Genesys Cloud customers in the Sydney region experienced issues with inbound and outbound calling. Service teams quickly isolated root cause and implemented mitigation steps. This issue has been resolved and a formal RCA will follow.
- resolved Sep 17, 2026, 12:50 AM UTC
This incident has been resolved.
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