Genesys Cloud incident

Analytics Delays - Americas (US-West)

Resolved after 56 minutes, affecting Americas (US West), on July 29, 2026.

monitoring Jul 29, 2026, 02:17 PM UTC

Mitigation steps have been implemented and the service is actively processing backlogged events. Once the backlog is clear, the service will be operating normally. Next update 11AM Eastern or sooner as information becomes available.

Started
Jul 29, 2026, 01:38 PM UTC
Resolved
Jul 29, 2026, 02:34 PM UTC
Duration
56m
Detected by Pingoru
Jul 29, 2026, 01:38 PM UTC

Affected components

Americas (US West)

Update timeline

  1. investigating Jul 29, 2026, 01:38 PM UTC

    We are actively investigating an issue causing delays with all real time analytics data, including detail records, aggregate metrics, observation metrics and notifications.

  2. monitoring Jul 29, 2026, 02:17 PM UTC

    Mitigation steps have been implemented and the service is actively processing backlogged events. Once the backlog is clear, the service will be operating normally. Next update 11AM Eastern or sooner as information becomes available.

  3. resolved Jul 29, 2026, 02:34 PM UTC

    This incident has been resolved.

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