Genesys Cloud incident

Elevated Error Rates - APAC (Sydney)

Resolved after 21 minutes, affecting Asia Pacific (Sydney), on October 12, 2026.

resolved Oct 12, 2026, 04:51 AM UTC

Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.

Started
Oct 12, 2026, 04:30 AM UTC
Resolved
Oct 12, 2026, 04:51 AM UTC
Duration
21m
Detected by Pingoru
Oct 12, 2026, 04:30 AM UTC

Affected components

Asia Pacific (Sydney)

Update timeline

  1. identified Oct 12, 2026, 04:30 AM UTC

    We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.

  2. resolved Oct 12, 2026, 04:51 AM UTC

    Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.

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