Resolved after 21 minutes, affecting Asia Pacific (Sydney), on October 12, 2026.
Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.
Affected components
Asia Pacific (Sydney)
Update timeline
- identified Oct 12, 2026, 04:30 AM UTC
We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.
- resolved Oct 12, 2026, 04:51 AM UTC
Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.
Your product runs on more than Genesys Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.